FAQs

Have some questions? Great, you've come to the right place for some Swantastic answers!

What is Swanned?

Swanned is a dating app for British and Irish expats living overseas helping them to make new connections with their fellow folk. Swanned is here to help you find the sw(one) that you want!

Why does Swanned exist?

Swanned was initially launched in 2018 to provide an easy platform for the British & Irish to connect with one another after leaving their homes for overseas.

Whether you’ve moved temporarily or for longer term, schlepping yourself around the world can be disorienting to say the least! Whilst living overseas can be one of the most exciting experiences in your life, it can also be scary and unsettling without having friends and family around. That’s why we’re here to help!

As you settle into your new life overseas, Swanned is here to help expand your circle of friends and form some new all-important relationships. Whether you’re looking for new friends or new lovers, we really hope this tailored app helps you all to you find the Swan that you want!

Why are we different?

Apart from our niche audience, unlike some dating apps out there we really are here to help you find the Swan that you want! The aim of Swanned is to help you forge real relationships, whether they lead to friendships or more than that. We're new to the game so please bear with us while we build our numbers. However, a real focus of our app is quality, not quantity. That's not to say we will limit anyone who wishes to join our app, but we will be monitoring to make sure all our members are legitimate. We will always remain true to our to our ethos - to help you find the (sw)one!

Why are you called Swanned?

Easy – Swans are purely a symbol of true love. Swans only have one partner for their whole life till the bond is broken by death. What better symbol and name could there be for a dating app? Plus Queenie owns all the Swans in blighty so it seemed rather fitting.

I’m not British or Irish, can I use your app?

Whilst Swanned is predominantly an app for Brits and Irish folks that’s not to say that we don’t welcome others. Perhaps you have lived in Blighty and love the banter. Maybe you have a craze for all the different accents we have. Maybe your mum’s a Pom or you've recognised the Irish craic! Anyone with an interest in Britain or Ireland and its culture are very welcome to join.

Why is the app not for other expats?

The founders of Swanned are British, so we’re sticking to what we know (for now!) Although our marketing efforts are currently targeted at Brits and Irish in Australia, our app does actually work all over the world and we are looking to expand in the future, making our app accessible to all expats from all different cultures living away from their homes.

Is Swanned only for heterosexuals?

Absolutely not. We don’t care which way you swing on Swanned. Our app is open to all :)

How does Swanned work?

Whenever you turn on Swanned, the app will look at your GPS location via your phone which will connect you to others in that area. We will only know your GPS location based on where you were when you last logged in. Swanned will automatically find other app users within the geographical location that you have pre-set.



Getting started on Swanned

How do I download Swanned?

Swanned can be found in the ITunes store and Google Playstore, available on both iOS and Android. Just search for Swanned to start Swanning! Or click here.

Do I have to have a Facebook account to download?

Yes you do. In order to login to Swanned we require you to have a Facebook profile which will pre-fill your information such as name and age proving to us you are a real human.

Do I have to pay to use Swanned?

Joining Swanned is free. However, we won’t be able to offer all features of Swanned free forever. Whilst all the basic functions will never be chargeable, our paid for Swanned Superior services will have a minimal fee.



How to use the app

I accidently said yes, can I un-Swan?

Sure, we understand an accidental slip of the hands happens from time-to-time. If you’ve decided you no longer wish to be matched with someone you can just click on the person’s profile, then on the ellipses and select un-match. Simple as that!

I accidentally said no, can I re-Swan?

Don’t worry, you’ll get another chance to find that Swan. Just be patient, they will come back.

In the feed, what is the middle red swan icon?

This is our Super Swan feature...clicking this tells someone you are really interested in them! If someone clicks this on you, you will see a red super-swan icon in the top right corner of their profile when you are swiping.

How many Super Swans can I send?

As many as you like, for now. If the future they will be limited and you'll be required to pay minimal fee to send more.

Why have I run out of Swans in my feed?

There are plenty of other Swans out there, just none that exactly match your preferences, try extending your settings to see more Swans. Remember Swanned is a brand new app and we’re working really hard to increase our numbers. Word of mouth is important to us - so help us spread the word! Invite your friends to join Swanned and share the love.

I matched with someone and now I can’t see them, why?

Users are able to un-swan or delete the Swanned app whenever they please. If you can no longer see a person you have previously connected with, it means they have either un-swanned you, deleted their account, or they've been blocked by us.



Keeping safe

How can I block a user?

Safety whilst using our app is a big priority for us. If you feel someone on Swanned has not been behaving appropriately, you can block them by going to their profile and clicking block user. Please tell us why you wish to report this person and we promise to read all feedback and action accordingly. Please note: You will not be able to see this person again on the app once they have been blocked.

I think a profile is fake - what do I do?

At Swanned, we endeavour to keep all our users genuine and regularly monitor for unfavourable behaviour and fake profiles. If you believe a profile does not look real, please contact info@getswanned.com and we will get onto it asap!

My profile has been hacked, what do I do?

Please contact info@getswanned.com and we will get onto it asap!

How does Swanned know my location?

Just like Google maps, Swanned uses your phone GPS to know where you are. You may need to enable location settings within your phone if you are having difficulties with this.



Admin stuff

How do I delete Swanned?

Go to Settings then Help & FAQS within the Swanned App and click delete account. We will keep your profile in our systems for 30 days in case you change your mind. Don't worry your profile won't be visable to others during this period. If you wish to login to Swanned again after 30 days you will be required to set up your profile again.

How do I cancel my Swanned Superior subscription?

You are required to cancel your subscription on the Apple App Store or Google Play store.

I accidently paid for the Swanned Superior service can I cancel?

Yes you can cancel your paid subscription at any time by following the steps above, however we are unable to refund any fees you may have been charged through the app store. Please read our T&Cs.

Oops, I signed in with the wrong Facebook account

No worries. All you need to do is log out of the Swanned app (within settings, help & faqs) and then login again with the right Facebook account. Make sure you’re logged into the correct Facebook profile before logging in again.

How do I contact Swanned?

We are always excited to talk to our Swans, the media and potential business partners. If you have a question or would like to share some opinions or ideas to improve our service we'd love to hear from you. Please get in touch at info@getswanned.com